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#1 We had to cancel a recent cruise last minute because of a pet emergency. We knew the DCL insurance would not cover pet illness but the "cancel for any reason" part of it would give us a FCC of 75% of the penalty amount. We put the claim in the same day we cancelled & got a reply from AON - "pet illness is not a covered reason" but we would be receiving the FCC. They said the letter detailing the FCC would be sent separately with details on how to use it.The first reply came so fast - 3 days after filing the claim. But it's been another 5 days & we've heard nothing else. Has anyone ever used this part of the insurance & how long did it take to get the FCC letter? Thanks for any help. #2 The credit actually comes from DCL and is not officially part of the AON insurance. I was always under the impression that after the official insurance denial, you need to contact DCL to request the credit (showing proof of the insurance denial). Hopefully someone else will chime in. #3 The credit actually comes from DCL and is not officially part of the AON insurance. I was always under the impression that after the official insurance denial, you need to contact DCL to request the credit (showing proof of the insurance denial). Hopefully someone else will chime in. #4 Their denial email said we would receive the FCC in a separate email. But if we don’t get anything soon I will definitely contact DCL. Thank you.
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Insurance broker,and not further processed in a manner that is incompatible with those purposes.How does DCL collect your Personal Data?We collect your Personal Data in the following ways:Directly from you either on the telephone, through our website, via email or other written correspondence.From a third-party individual authorised by you to request an insurance quotation on your behalf.Generally available sources such as information about you in the public domain (for example, information on directors held at Companies House), online and from third party data processors (provided that it is fair to do so). Searches that we undertake in relation to sanctions, money laundering, and credit checks.When does DCL collect your Personal Data?We will collect your data:When you or an authorised third party as described above obtains or attempts to obtain a quotation, when your policy is incepted, renewed or amended or when you make a claim or a claim is made against you.We may also collect Personal Data from you when you use our website, enter one of our competitions or use our social media channels.What Personal Data does DCL gather?We will only gather Personal Data that is necessary for us to provide our services to you. This data includes personaland special category data. Below is a list of examples of the data we may gather:Your name, date of birth, residential address and address history. Residency, marital status, contact details such as email address and telephone numbers.DVLA details, driving history, licensing authority, previous insurance details, previous accidents and motor convictions.Financial and
